Coffi Crefftwyr Cymreig / Welsh Artisan Coffee

Delivery & Returns

Any problems please email info@ffada.co.uk

 

Delivery

If you live in the UK we use Royal Mail 2nd Class service. Unless you have selected our eco boxes or refill packs they are posted via Royal Mail 1st class. Eco packs are only sent in this way if your full order are eco purchases.

We will roast at the end of each week, but will also fulfil our orders as they come in, we aim to post out on a Monday, but also we are very flexible at Ffa Da and try to get our order out asap. If you want your coffee ground we usually try to leave 24 hours post roasting before we grind our coffee. If you urgently need something please feel free to email me and i’ll do my best to fulfil your requirements.

We are working with carriers and looking at providing you with an excellent price for next day delivery. This will be available via the checkout soon.

Returns

Non-consumable goods

We will accept returns of any equipment or faulty goods. Equipment must be returned unused in its original packaging to Ffa Da, we will refund the cost of returning the item but you must provide evidence of the return. Returns must be made within 14 days of purchase. Non-faulty goods must be returned at your own cost and you must provide evidence of having returned the item.

Consumable goods

Whilst we want our customers to be happy with your order, as coffee is a consumable good we will only replace or refund coffee if it is faulty or damaged in anyway. This is subject to assessment by Ffa Da. Please contact info@ffada.co.uk if you have any issues and we’ll do our best to resolve the problem.